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I have ordered via yourselves before but this recent service prompted me to drop a quick mail.
 
I ordered two items by phone yesterday afternoon. Firstly, I received a very friendly and helpful response to a couple of product questions. Secondly, I received the order by 10:30 this morning and am very satisfied.
 
A previous order was handled similarly and, when such items are presents for children, it's important to avoid dissappointments.
 
Nice to see a company that still "does what it says on the tin".

Well done to all of your team

Mr Brown

I deeply appreciate this level of customer service, and I am pleased it still exists. I can see I am dealing with a quality company that gives its customers their personal attention at all times, and for this very reason means that I will return to order future purchases, knowing I am in safe hands.

Gary

The usual excellent model from CMC; worth every penny. Service excellent and highly recommended.

Peter

The only reason my item was sent back was because the initial item was a size too small.  The service I recieved was second to none and would recommend the services of Grand Prix Legends to anyone!

Susan

I have to say whenever I have dealt with your company I have had excellent service. I've only used you once but hope to use you again next year when Valentino Rossi has his new merchandise out!

Laura

Needless to say that your company have again provided an excellent service, and I will continue to purchase from your excellent range. Thanks again for the concern, its little things like this that separates you guys from the rest.

Martin

Thank you very much for your email - I'm extremely impressed with the personal appraoch to customer service.

Tom

My husband was very pleased with his gift. Thanks very much for prompt, safe delivery.

Mrs Baer

Hi Christopher,
 
Yes, I am very pleased with the jacket. It looks right, feels right, and just fits my old "Bonnie".  
 
Delivery (again) went very well, same as with the other goods I have ordered earlier.
 
No problem at all!
 
Ton Verhoef

Good evening Mr Paul,

Hope you are well? I just want to commend you and all your staff at Grand prix Legends on a fantastic job.

I have been impressed from day one and will continue to use your Company and keep my Die-Cast Legend Membership going for many a year.

David

Please extend my thanks to your staff. I would heartily recommend GPL to my frinds and colleagues.

Simon

I am delighted with the service I received. I have, and would not hesitate to use your company again in the future.

Neil

Grand Prix Legends' service was great. Won't hesitate to use you again when the need arises. Cheers.

Mike

The customer service from Grand Prix Legends has been excellent. I would definately use the company again, and would recommend you to others.

Johnny

You are a good company to work with because, by and large, you do "what it says on the tin"

Franc

Your company handled my order in a perfect manner. In fact, if all companies were as easy to deal with on-line I would probably carry out more transactions in this fashion.

I will definitely be a repeat customer.

Darren

I would like to say how much trust I have put into buying F1 products from your company. I frequently come to your site first, sometimes before the official F1 website.

When the jacket arrived from City Link, my neighbour signed for the package and the very same night I had a call to make sure it had made its way to me. I was impressed to say the least.

Keep up the great customer service and you'll have a customer for life in me.

Gemma

The goods arrived very quickly and the fit is lovely. I'm very pleased with your services, and I'm sure we'll do business again in the future. All the best.

Neil

Hi. Very pleased with the T-shirt, and the service. Both front row of the grid!

Chris

Dear Mr Paul

Thank you for your very kind email explaining your side of the story.  I too don’t like complaining but feel I had to write back to you to thank you for your help.  The process was handled very efficiently for which I thank you.

Judith

Thank your for your concern and interest. On the contrary, the error was mine (wrong size) and your staff couldn't have been more helpful and efficient in exchanging the item for one that would fit my middle-aged waist line.

Phil

Dear Christopher

With regard to your recent email, don't worry, I of all people fully understand. As a professional modelmaker, we are constantly trying to improve our delivery, but the fact remains, that these things do take time. That said I can't wait for my Bugatti......

John

Dear Christopher

With regard to your recent email, don't worry, I of all people fully understand. As a professional modelmaker, we are constantly trying to improve our delivery, but the fact remains, that these things do take time. That said I can't wait for my Bugatti......

John

I am delighted with the Halvarssons product(s) I have purchased. They are high quality - and the trousers fit well.

I would add that I have been a mail order and face to face customer, and am thoroughly satisfied (probably not too strong to say delighted) with the service I receive from all at Grand Prix Legends. Everyone I deal with is helpful and efficient - and I am and will continue to be a repeat customer.

Steve

I must say, your customer service has been excellent on all levels to date - well done to everybody.

Anne

Thanks for all the updates, 10/10 for customer service!!!

Euan

2010 marks the 7th year that i have made purchases from Grand Prix Legends, and I would like to take this opportunity to say thank you for everything that you have done in the diecast market, making it a joy to collect all diecast items.

Darren

I wanted to say thankyou for a really efficient service. 

I ordered some Pilotti shoes; the ones first delivered were too small and so I returned them and have just had the replacement shoes. 

Everything was quick, efficient and on time with good packaging. I would not hesitate to recommend you and will shop with you again. 

Kind regards

Richard

I must say that I am very impressed with the business operation and especially the service from Grand Prix Legends. I have been rebuilding old "classic" English motorcycles for a number of years and have been dealing with and spending many thousands of dollars with a number of parts suppliers in England and while there are a few who offer prompt service, quick reply to emails and very importantly an excellent web page that is convenient to order from - they are few and far between. Just this past week I have been trying to place orders with two different companies and so far no replies to my pleas to place an order! 

Your operation is exemplary. many thanks!

I will be placing another order shortly.

Best regards, 

Michael

I am delighted with my F1 World Championship Presentation. It's a work of art, many thanks.

Paul

My three sons are all Grand Prix fans, and I would certainly use your order service again. Many thanks.

Eileen

Your customer service and friendly staff are some of the best that I've ever had from an online retailer.  I would not hesitate to mention you to my friends and think you do a great job.

Hanlon 

I’ve had nothing but an EXEMPLARY service from Grand Prix Legends on this and other purchases I’ve made with you. Keep up the excellent work in showing other internet/mail order companies what 'customer service' is all about.

Martin Archer

Just wanted to thank you for for an outstanding service getting my Brawn GP gear delivered, well in time for the British GP. The merchandise is superb quality, your efforts are very much appreciated in getting these out in time for the race weekend.

Kevin Hirons

Hi guys, just to let you know my Brawn GP cap arrived this morning. Off to marshal at the British GP on Thursday. Marshalling at the end of Hanger Straight. Will be wearing my cap with pride, keep an eye out for it!

Nick Bowen

After a 2 year wait I can say a big thank you for the James Toseland WSB 07. I received it yesterday with a big grin on my face and as always it was in excellent condition. Keep up the good work.

Mr Hedges

I have just received my order , i want to thank you for your assistance and quick delivery. I am very happy with both products and quality of service and I will confidently make more orders in the future. I wish you a beautiful day.

Via email

I thought I would email you and let you know that my husband was absolutely thrilled to bits with his James Toseland 2007 World Superbikes Hanspree Honda Fireblade, and that it was well worth the 18+ month wait! It arrived in perfect condition, as per usual.

Belinda Peddle

"Just want to say thanks for quality service and quality gear, cheers"

Alan

"I just recently purchased the Phil Hill Signed Ferrari from your company just wanted to say how thrilled I am with it what a fantastic model, I think its the best model I've ever purchased. I'm always so very pleased with all purchases I have made from yourselves. Thanks once again for a fantastic service."

Lee

"Thanks for the letter regarding the order mix up. I'm not normally the type of dude who will pen a letter to vent my spleen over some moron's incompetence, nor am i likely to send gushing prose exhalting the brilliance of any company that simply does what it is paid to do. However, I was so impressed by your team's response to my difficulty and the customer-focussed, logical and convenient manner in which the replacement item was delivered so that the incorrect item could be straight-swapped was an absolute breath of fresh air in a country where pride in one's work is as ancient a concept as cave dwelling!

Your letter shamed me into this effort, I'm afraid to say. I wish I'd got to the typewriter first. You can be assured of my continued custom in the future, and that of my friends who all now know what a brilliant company (compared to the market in general) Grand Prix Legends is to deal with. I hope you've not been moved to tears by the gushingness(?) of this missive. But you can puff your chest out with pride and read out this letter to your team if you like, no commission will be charged."

John.

"Thank you very much for the email, i really appreciated it & wished such client relationships were replicated elsewhere in this country. I was happy with the return, which was only due to size issues not desirability, but all's well now. I assure you of my continued patronage not only because the quality of the stuff i order from you is first class, but mostly because of such warm customer care you've demosntrated."

Dotun

"Just a short note to thank you for your letter and reassure you that I had absolutely no problems in dealing with Grand Prix Legends. I will definitely be back for more."

Best regards

Peter Collyer

"I never get impatient with you because you always let me know what the status of my order is.you are the best dealer i have ever dealt with. I have been buying F1 diecast for 30 years and you are the BEST. Many thanks"

David Skyvington

"Just thought I'd drop you an e-mail about your service.

First off what a marvelous job your company does in getting all the info to us the buying public asap, sometimes this can be frustrating as the model itself doesn't appear for several years (yes I'm waiting for the imminent arrival of my RC30) not your fault I know but how excited am I now!!

As I've said in another e-mail a while ago you keep us informed along the way without taking a penny and when available the goods are sent out at lightning speed. A top notch service if ever there was one. I dread to think how much I've spent this year with you, not just on the die-cast bikes but on clothing as well, but I can say without fear of being wrong that I'll be back.

Thanks for an excellent service and a catalogue that is full to bursting with things that say buy me!!"

Peter Burke.

"Hi. I received the model of the 1960s Batmobile today and just had to write and say how pleased I am. Having used your site for a while now I always get great service and having ordered approximately 10 models over the past couple of years I have had no cause to complain. Keep up the good work."

Paul Shaw

"I have been a customer of Grand Prix Legends on and off since about 1995, and not so long ago had excellent customer service regarding a return/replace on one of the 1:12 motorbike display case domes. Grand Prix Legends always keep me informed. I know a model will arrive as soon as possible. I have NEVER been able to fault Grand Prix Legends."

Duncan Parnell

Dear Mr Paul,

"I thank you for your email and wish to assure you that i have never received anything but fantastic service from yourselves at Grand Prix Legends. The return was handled in your usual excellent manner, so i certainly have no complaints whatever to make, but greatly appreciate your kind enquiry. Customer service of the level offered by Grand Prix Legends is all too rare these days, and much appreciated."

Alastair Catto

"Dear sir, just to say the sales and exchange process was excellent from start to finish. thought you might appreciate some positive feedback."

S Long

"Dear Christopher,

I don't know if you get to read all these emails, but here goes anyway. Thanks for the note. Of course I have had waits for the minichamps for ages now. I think it was nearly 3 years for the Mansell/Senna taxi. The David Coulthard/Mika Hakkinen taxi was abandoned after a similar wait, and anything that is available can be picked up for a small fortune on ebay. I'd just like to let you know that I appreciate your monthly missives keeping me reminded of the joys to come in the future. Thanks for the trouble you take to do that. Hopefully the occasional nice email (such as this one) helps offset the frustrated ramblings you must also receive. Keep up the great work and be assured if I find anything else on your site my order will be with you. Cheers."

Dennis Kime

"I received an e-mail from you recently asking if I had any problems with a recent return to yourselves. I know you only asked for info on any problems however I think praise is also a very good thing to be notified about. 

I returned a Dainese jacket on behalf of my son who was larger than he thought.The girl I spoke to on the phone about this could not have been more helpful. She told me the state of the stock and advised I buy another jacket then return the smaller one for a refund as stock was very low. This was done with the minimum of fuss and the maximum pleasantness,despite being under the stress of sale time. Well done to you all,keep up the good work. I also appreciate all the monthly updates while awaiting my back orders,they always raise a smile or a chuckle. Many thanks."

Catriona Kay

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