FREQUENTLY ASKED QUESTIONS

Q How can I pay for my order?

A We accept all major credit and debit cards and we accept cheques and postal orders made out to 'Grand Prix Legends' in pounds sterling. We can take payment via bank transfers for overseas orders if preferred.

Q Am I charged for my items as soon as I place my order?

A No, initially there is an authorisation code obtained against your card so that the order can be processed. We don't actually take payment for orders until your goods are despatched to you.

Q Can I request a time and day for delivery?

A I’m afraid not, our courier company delivers Monday to Friday between 9am and 6pm.We can arrange for a Saturday delivery at an extra cost. Please contact customer.services@grandprixlegends.com or call 0870 460 3456.

Q What happens if I am at not in or at work when the courier company tries to deliver?

A As most of our deliveries require a signature on receipt, we recommend you give us a delivery address where someone will be in to sign for the parcel. A work address is ideal. If no one is in to sign for your goods, the courier company will leave a card to say they have tried to deliver. The card will also show contact details so that you can arrange another delivery. Alternatively, you will be able to collect the parcel from the depot.

Q If I want to return my goods, will I have to take them to the Post Office?

A Yes, you will need to fill out the returns label stating your reason for return and if you would like a refund or an exchange. The parcel must be returned to us within 14 days of receipt. View our full returns policy.

Q Do I have to pay to return my goods?

A Yes, Grand Prix Legends will only refund a second class postage charge if we are liable for your returns postage. Please read our full returns policy.

Q I received an error message when I pressed 'Confirm Order' at the Order Summary stage

A The final stage of the checkout process is at the Order Summary page where you have to press the red 'Confirm Order' button to place your order. If you receive an error message after pressing 'Confirm Order', your order may still have been submitted so please do not place your order again yet as this may result in duplicating it. In the first instance, please either email technical@grandprixlegends.com or call 0870 460 3456 to check to see if your order has been placed successfully. If it has then we will be able to supply you with your order number, if your order was not successfully placed then please try again. Due to the nature of servers, the website may have experienced a brief downtime which could have coincided with you placing your order.

Q What should I do if I have forgotten my password?

A If you have forgotten your password you can go to your Account log in page and click the 'Forgotten Password' link. Here you need to enter the email address you registered with on our site, and your password will be sent to that email address. Please note that some email clients, like Hotmail and AOL have junk mail filters. If your password reminder email does not arrive please check your junk mail folders and put 'grandprixlegends.com' into your safe senders list. If your password is not in your junk folder it may have bounced back to us due to various external email server issues or your email address may no longer be current. Please email technical@grandprixlegends.com and we will be able to help.

Q Can I be sure that a DVD or VHS I purchase from you will work on my machine?

A The majority of DVDs and VHS tapes that we sell are aimed at the UK market. On our site, within the product information of each product, you should find information on the formatting system used, and if it is a DVD, the region coding of the disc. You should check carefully with your machines's user manual to see if the disc or tape is compatible with your machine before making a purchase. If you are unsure of the region coding or formatting of a particular disc please email technical@grandprixlegends.com and we will be able to provide the information you require. View full DVD region information.

Q How can I receive a catalogue?

A Our catalogues are sent out every two weeks and are as collectible as the collectibles we sell! They bring you news of new products, best sellers, Diecast and sales. If you would like to receive our catalogues please go to our catalogue request page and fill in your details.

Q Do you send out email bulletins?

A Yes, we send out regular email bulletins bringing you instant news on new arrivals, new announcements, exciting presentations, sales and promotions. Some promotions are only run online so don't miss out! You can join our mailing list by entering your details at the bottom of our catalogue request page . You will also find an email address sign up box on all our homepages, like Formula 1 & Motorsport homepage.

Q I have a question that is not on this list, what do I do?

A If you have a question that we haven't answered above, please go to our contact us page and you will be able to email the department you would like to contact.

Q Can I call Grand Prix Legends?

A Yes, our Customer Services operators are here to help you. Please call 0870 460 3456 (00 44 870 460 3456 International). Lines are open 9am - 8pm Monday to Friday and 9am - 5pm Saturdays.