What communication will I receive when I have placed an order?
Once you have confirmed your order you will receive the following communication:
- On screen order summary - we recommend printing this page for your records.
- Order confirmation email - this confirms that we have received your order and will include your web order number.
- Order update email - we will keep you informed as to the progress of your order. For example if your order is a pre-order we will send you monthly updates.
- Despatch email - we will send you an email confirming your order has been despatched or part shipped.
You will receive the above emails to the email address entered at the time of ordering. Please note that if you order by telephone or by post you will need to provide your email address in order to receive the above email communications.
Can I track my order online?
By registering an account on the Grand Prix Legends website you will be able to view your orders and track their status. Please note if you register after placing an order you will only be able to view or track your order status if you registered with the same email address as used on your order. Please note that you will not be able to view or track orders placed by the telephone, by post, in person or those placed online with a different email address.
Can I change my order?
Once you have confirmed your order you will not be able to amend it online. Please call our customer services team on 0844 887 8888 or contact our online help agent and they will check whether it is possible for the order to be amended. We cannot guarantee that orders can be amended as once your order has been processed it may be already in the packing process or despatched. If this is the case please refer to our returns policy for details on how to return your order for an exchange or refund.
How do I cancel my order?
If you wish to cancel an order you will need to email our customer services team at email@example.com, quoting your order number. We recommend that you email your request as soon after ordering as possible. We would also recommend calling us on 0844 887 8888 if you are wishing to cancel an order containing in stock items as we always aim to process orders and despatch items as quickly as possible. We therefore cannot guarantee that there will be time to cancel the order before it is despatched. If this is the case please refer to our returns policy for details on how to return your order for a refund.
The item I ordered is now showing as out of stock. Will I still receive my item?
All items are subject to availability and whilst every intention is made to ensure stock levels are accurate, during busy periods, there may be a situation where an item cannot be supplied. If there is a problem with your order or a delay, we will let you know as soon as possible. If you wish to check the status of your order please contact our online help agent or call our customer services team on 0844 887 8888.
Can I purchase Grand Prix Legends gift vouchers online?
Grand Prix Legends gift vouchers are available in £25 denominations and are available to purchase online. These can currently only be redeemed on telephone or postal orders. Purchase Grand Prix Legends gift vouchers here.
What payment options do you offer?
We accept the following methods of payment online:
- Visa Delta/Debit
- Visa Electron
- UK Maestro
For offline orders we can also accept American Express, cheque and bank transfer please contact our customer services team on 0844 887 8888 to arrange.
What is my CV2 number?
Your CV2 number is the last 3 digits on your signature strip on the reverse side of your payment card. This number helps to prevent fraud.
What is an authorisation?
An authorisation is the process whereby the bank authorises electronic debit and credit card transactions. When an order is placed, we are obliged to verify the credit/debit card details provided by the customer to help prevent card fraud. We will contact the card issuer electronically to verify that your billing address and card details are correct and that sufficient funds are available for the transaction.
The card issuing bank will take the transaction balance from your credit limit or bank balance and hold the money in a holding account until either we settle the transaction or the hold falls off. When your order is despatched from our premises and the settlement is completed, the funds are transferred from your account to us. If we are not taking immediate payment, as in the case of backorders and pre-orders, the hold will remain until it falls off and the funds are transferred back onto your card. This may take between 3-5 working days, depending on the issuing bank.
I’ve received an email to say my credit card details or address is incorrect. What should I do?
If during authorisation, the bank cannot verify that the address details match those of the credit/debit card, we will contact you by email or letter to request you contact us to check the details. It may be that there is an incorrect digit in the card details provided or it may be that the billing address has been entered incorrectly. If you have received an email/letter please contact our customer services team on 0844 887 8888 to confirm your details.
I’ve received an email to say my card has declined what should I do?
Please call our customer services team on 0844 887 8888 to verify your card and address details. It may simply be that a digit is incorrect or the billing address has been entered incorrectly. Please do not place a new order as you will end up with a second duplicate order. Please note that if you update your details in your online account you will also need to contact us to update your details for your declined order, as online updates do not affect current orders. We do not have access to your online details and therefore you will need to contact us if your address or card details have changed.
I have a new credit card, how can I update my backorders?
Please call our customer services team on 0844 887 8888 with your new details and we will be able to update your backorders with the new details.
When will I be charged?
You will only be charged for items when they have been despatched from our warehouse. If your order is to be part-shipped you will only be charged for each item as and when it is sent. Please note that the order delivery charge will be charged on the first shipment of a split order.
Can you confirm that the price confirmed when I ordered will be the price I pay?
Try as we might, there may be occasions when a product will be mispriced on our website. Please be assured that we verify prices as part of our despatch procedure. If a product's correct price is lower than advertised on our site you will be charged the lower price. If a product's correct price is higher than advertised on our site, we will, at our discretion, either contact you for instructions before despatch or cancel your order and notify you of such cancellation. In the case of pre-orders you will be charged the RRP at the time of release and not at the time of ordering.
How can I find out what the price is in my local currency?
At Grand Prix Legends we only show prices in Great British Pounds and you will be charged in Great British Pounds. To work out how much your order will cost in your local currency you can type your query into an internet search engine for a quick and easy conversion. For example you can type 50 pounds in Euros into the search engine and you will be given the conversion as a result.
If I am overseas are there any extra costs?
Grand Prix Legends will only charge you for the item and delivery charge. When ordering mail-order goods from Grand Prix Legends for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your Country. Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they will be. Customs policies vary widely from Country to Country and you should contact your local customs office for further information. Additionally, when ordering from Grand Prix Legends, you are considered the importer and must comply with all law and regulations of the country in which you are receiving the goods.
I am overseas. How do I get VAT removed from my order?
VAT is not charged on international orders. The price you pay on the website is exclusive of VAT for international orders.
Why should I register online with Grand Prix Legends?
By registering an online account with Grand Prix Legends you will be able to place orders quickly and easily without having to re-enter your address details. You will also have the benefit of being able to view your orders and the status of your orders online. You will also be able to manage your email preferences to receive the latest offers and details of new products.
Will my details be secure?
Yes. All the details are protected using the latest encryption software. You will need to enter your password to access your account.
Do I need to register to shop online at Grand Prix Legends?
No, you are welcome to shop as a guest by simply entering your email address and continuing straight to the checkout. You can choose to register after you have placed your order if you wish to make future ordering quicker and easier. Please note that if you are an existing customer at Grand Prix Legends you will only have an online account if you have registered online. If you have only ordered with us before either by telephone or post or you haven’t ordered online since 31st October 2008, you will not automatically have an online account.
My password is not working, what should I do?
Passwords are case-sensitive. If you are sure that you are entering your password correctly, check that you are entering the correct email address, which you have registered on your account. If the email address is correct try clicking on the password reminder button to reset your password and follow the steps below to change your password.
I have forgotten my password, what should I do?
If you have forgotten your password please click on the forgotten password link on the log on page. You will then receive an email to your registered email address with a new password, which will enable you to log in. You can then change this to any password you wish once you have logged into your account. We cannot tell you your password, we can only reset it. We also cannot send a password reminder email to any email address other than the registered address. These measures are for security reasons. If you are not able to receive emails at your registered email address at present ie you are not at home, we would suggest placing an order as a guest, by-passing the log in stage.
How do I change my password?
To change your password, log in to your account online and go the My Account section. Click on change my password and enter your existing password followed by the new password you would like to have in the appropriate fields. Then click on the update button to update your password.
Can I change the address details on my account?
Yes you can change any of the details in your account including the billing address, delivery address, email address and password. To change these details, log in to your account online and enter the My Account section. You can then select the relevant link that you would like to change. Please note that changes made online will not affect any orders already placed. If you wish to update your details on any backorders or pre-orders or an order you have just placed, please contact our online help agent, call 0844 887 8888 or email firstname.lastname@example.org as for security reasons we cannot access your details.
I have credit on my customer account. How can I use this on my order?
If you have credit on your customer account from a return, price match or other previous order, please place your order by telephone by calling 0844 887 8888 and advise that you would like to use your account credit. Credit cannot be used online.
How much will postage and packaging cost?
To view our delivery charges please click here.
Do you offer delivery to BFPO addresses?
Yes we can deliver to BFPO addresses. The usual UK delivery charges apply.
Do you deliver internationally?
Yes we despatch to many countries across the world. Countries we can despatch to are listed in the country field when you enter your address details at the checkout. If a specific country is not listed we cannot currently ship to that destination. To view our international delivery charges please click here.
What do I do if my country isn’t available in the address section?
Unfortunately we are unable to ship to your location at present.
When will my order be delivered?
You will find estimated despatch times in the delivery information tab of each product and under the product description. Please note that whilst we endeavor to provide accurate delivery information for each product, these dates are estimations from our suppliers and may be subject to change.
Are there any UK destinations where delivery may take longer?
It may take a little longer for the Royal Mail or courier services to deliver to certain areas of the Scottish Highlands, offshore islands and Northern Ireland.
How will my order be delivered?
We will select the most appropriate delivery service for your order. This may be by the Royal Mail or a selected courier service, we cannot guarantee which service your order will be sent on. Most deliveries will require a signature on delivery, therefore please provide a delivery address where someone will be available to accept the parcel.
What happens if I am not in when the Royal Mail or courier try to deliver?
If you are not in when your parcel is out for delivery the Royal Mail/courier should leave a card with details about how you can receive your parcel. Please follow the instructions on the card left by the Royal Mail/courier.
Can I change my delivery address after I have placed my order?
If you would like to change the delivery address for your order please contact our live help agent or call our customers services team on 0844 887 8888 with your request. Please note that we can only change the delivery address if the order has not yet been despatched. If you are a first time customer and wish to change your delivery address to one other than your billing address we will need to verify your billing address. We will send a letter to the billing address with some steps for you to follow.
Can I have my order delivered to my work address?
If you have ordered with us before you may have your order sent to an alternative address such as your work place. For first time customers, we specify that the first order needs to be delivered to the billing address for security reasons. If you cannot accept your order at your billing address, i.e. you are out at work all day, we may send to an alternative address providing we can verify your billing address. We will send a letter to your billing address, with a verification code and some steps for you to follow. Please follow the instructions on the letter you receive. If the billing address is confirmed then we can send out to your alternative address. This is for both your and our security.
Can I collect my order from your premises near Guildford?
It may be possible for you to collect your order from our premises near Guildford, Surrey, although internet orders may already be in the despatch process. If you wish to collect your order, please call our customer services team on 0844 887 8888 to check that your order can be collected. If you have arranged to collect your order we will inform you when it is in stock and ready for collection.
Do you offer an express delivery service?
Yes we do offer an express service for UK mainland only. We offer the option to upgrade your delivery to a 2 working day or a next working day service. You can select your preferred delivery service in the checkout process.
I have only received part of my order what should I do?
It may be that your order contained a mixture of stocked items and pre-order/available items and therefore the stocked items have been sent straight out to avoid delay. Where possible items will be sent in one parcel, however some orders will be sent in more than one parcel due to the incompatible shape of products. If you have not received your item within the estimated time frame or you received a despatch email but have not received the products please contact our online help agent or call our customer services team on 0844 887 8888 and we can check your order.
My tracking number isn’t working on the couriers’ website?
You will receive your tracking number when your order is despatched from our warehouse. Sometimes the tracking numbers do not work until the courier companies have collected the parcels and returned to the hub. Therefore please allow some time for your tracking code to appear on the couriers’ website.
I’m having trouble receiving my parcel from the courier, what should I do?
Please call our customer services team on 0844 887 8888 and let them know that you are having trouble receiving your parcel and we will help you by contacting the courier to arrange a redelivery or collection.
I’ve not received my order, how long should I wait?
We request that you allow 15 working days (including saturdays) from the date of despatch before contacting us for a replacement. This is the terms of the Royal Mail and we are unable to initiate a claim for a lost item until 15 days have passed. If you have not received your order after 15 days, please check at your local sorting office, in case your parcel has been returned there. If you cannot locate your parcel please email us at email@example.com with confirmation of your delivery address and we will initiate a lost in post claim.
What if I am not happy with my purchase?
If for any reason you are not happy with your purchase you may return it for exchange or refund. Please click here to view our returns policy.
The item I have received is not what I ordered, what should I do?
We are sorry if you have been sent an incorrect item. Please email our returns department on firstname.lastname@example.org and explain that you have received an incorrect item and we can look into the problem and advise how to proceed. Alternatively you may refer to our returns policy on details about how to return an item.
My item has arrived damaged, what should I do?
We are sorry to hear that your item has arrived damaged. Please contact our customer services team on 0844 887 8888 or email email@example.com. If possible a photograph of the damage sent by email is extremely helpful either for when we need to make a claim from the delivery company or to help our returns department decide the best cause of action, before you return the item. It may possible for us to send a replacement part ie a plastic cover to replace a cracked model lid. If you are overseas please email before sending back your item.
What is your refund policy?
If you are unhappy with your purchase you may return it to us for a refund within 14 days of receipt of the goods, providing the item is unused and in a saleable condition with tags attached and original immediate packaging. Your refund will be in the form of the payment method used at the time of ordering i.e. credit card, cheque, paypal. Please click here to view our returns policy.
How do I return an item?
Please click here to view our returns policy for details about how to return an item.
I am overseas and would like to return an item, what should I do?
Please email firstname.lastname@example.org before returning anything from overseas. Our returns department will then be able to advise how best to proceed.
Can I exchange an item?
Yes you can exchange an item for an alternative size or product. Please follow the instructions in our returns policy regarding the process of returning the item. We cannot guarantee availability of items you request for your exchange. Our returns department will contact you if there is a problem with availability.
Are there any extra costs for exchanging an item?
All UK exchanges are processed free of charge. Overseas exchanges will be subject to a processing and postage fee as outlined on the back of your packing slip.
How long will it take for my refund to be processed?
Please allow up to 10 days for your return to be processed and 3-5 days for your refund to clear.
Can I return an item purchased in person at your premises?
Yes it is possible for you to return an item to us for an exchange or refund, if you have purchased an item from our premises in Guildford. You can either bring your item back to us yourself or you can post it to us. Our usual 14 days return policy applies. Please click here to view our returns policy.
Can I return an item purchased from you at a race event?
Yes, our usual returns policy applies. Please include your receipt and return in saleable condition within 14 days. Please note that if you have purchased from an event we will not have your order on our system, so please include your name, address and contact number.
Can I return an item I bought in the sale?
Yes, our usual returns policy applies. Please click here to view our full returns policy.
Can I return an item I bought with an offer code?
Yes, our usual returns policy applies. Please click here to view our full returns policy.
I have an offer code, how do I use it?
Click on the view basket button in the basket located in the top right corner of the website. Please enter your offer code in the offer code box which can be found beneath the list of products in your basket. Click the validate button and the offer will then be applied to your order.
The promotion code I have used has not applied any offer, why is this?
Offers are for a limited time only and it may be that the offer code you are using has expired. Please view the terms and conditions for the offer you are using for details of dates the promotion is running.
I have already placed an order but have just received an offer code. Can this be applied to my order?
Offers cannot be used retrospectively.
I have two offer codes. Can I use them both on my order?
No, offers cannot be used in conjunction with other offers.
I’m a diecast member and I have received an offer code, what do I do?
When you are checking out, please enter the offer code in the offer code box on the basket page, rather than your diecast membership code. Then please email your order number to email@example.com to have your diecast membership benefits applied.
Where will I see the discount?
You will see the discount applied in your basket once you have entered your promotion code and clicked on the validate button. The total price takes into account any valid offers applied.
I’m a diecast club member. How do I receive my discount and free shipping?
When you sign up to the diecast club membership you will receive instructions as to how to receive the discount when ordering online. You will need to enter your discount code into the promotion code box and click on the validate button. Your benefits will then be applied to your order.
I have a gift voucher. Can I use this online?
Gift vouchers cannot currently be redeemed online. If you have a gift voucher, please call our order line on 0844 887 8888 to place your order.
What is the Price Match Guarantee?
We will beat any competitors price by £1. Please click here to view our Price Match Guarantee. For retrospective price matches a credit will be applied to your account for future orders.
Do you have any discounts for diecast collectors?
We have a Diecast Club Membership which is a yearly subscription giving you 10% discount off all diecast (excluding Amalgam 1:8 models) and free UK delivery on diecast models. Click here for more information about the Diecast Club Membership and to order your subscription online.
Can you send me spare parts and decals for my diecast model?
We are unable to supply spare parts or decals for models. We are a retailer of complete models which are supplied direct from the manufacturer.
Can you customise a model for me?
We do not offer a customising service for diecast models. We are purely a retailer and the models we sell are designed, made and finished by the manufacturer. We cannot specify the design of the models in the manufacturing process.
How do I know which size will fit me?
You will find an appropriate size guide in the size chart tab of each product. Where possible the size chart will be that provided by the manufacturer. For help finding the size chart for a specific product please click here.
When will my pre-order be released?
In most cases we do not know with any great degree of certainty when diecast models will become available. When a diecast model appears on the manufacturer’s release schedule, the estimated despatch date will appear on our website. Until then the estimated delivery date will show as unknown. You will not be charged until your item has been despatched from our warehouse.
The delivery date says unknown. When will the product be available?
The delivery date will be unknown if we have not been given an expected delivery date from the supplier. In this case we do not know when the item will be available. You can place the item on order to ensure you receive it at the earliest possible time. You will not be charged until the item has been despatched from our warehouse.
The delivery estimate says 10-14 days. Should I wait before placing my order?
For some items this may mean that we are expecting stock to arrive in 10-14 days. However some items, such as motorcycle protective wear, due to the extent of the ranges, we will only order in when you have placed an order. Your order should then be with you within 10-14 days. We would recommend placing your order as soon as possible to ensure you do not miss out. You will not be charged until the item is despatched from our warehouse.
The delivery date estimate has changed since I placed my order, why is this?
We aim to keep products up to date with the latest information regarding delivery estimates. These dates are calculated from the date the supplier expects to receive the item. From time to time the supplier may change the due date for an item or they may experience a delay. In this case we will update the product delivery information with the new date. In some cases we will not be provided with a delivery date from the supplier. In this case will we give our best estimation.
How can I receive Grand Prix Legends catalogues?
Grand Prix Legends produce a range of catalogues for diecast, F1 merchandise, Bikesport gear and Motorcycle Protective wear. To sign up for Grand Prix Legends catalogues please click here. Please note we only send catalogues to UK addresses. If you are outside of the UK please click here to view our catalogues online in PDF form.
How can I contact Grand Prix Legends?
You can contact Grand Prix Legends by email, phone, fax, and post. Please click here for full details.
What are your opening times?
Our phone lines are open from 9am-7pm Mon-Fri and 9am-5pm Sat.
I’ve emailed customer services but have not had a reply?
Please note that we aim to respond to all emails within 24 hours. If your enquiry is urgent i.e. you need to cancel or amend an order, please call our customer services team on 0844 887 8888.
What are your terms and conditions?
Please click here to view our terms and conditions.
Can I visit Grand Prix Legends?
Grand Prix Legends are based near Guildford, 30 miles south-west of London. You are welcome to visit us at any time, although we are not a shop per se. We recommend calling before making the journey, if you are looking for something specific to check availability. Please call 0844 887 8888. Please note we are based in a warehouse and our customer services team will help you by collecting items from the warehouse you wish to see.
Do you sell at track events?
Yes we do regularly sell at events across the country, such as Goodwood Festival of Speed, the British Grand Prix, British Superbikes and more.
What do I do if I have a complaint?
Please put your complaint in writing and send to Grand Prix Legends, 8 Quadrum Park, Old Portsmouth Road, Guildford, Surrey, GU3 1LU.